Terms & Conditions

Welcome to Sparkle Home. These Terms and Conditions ("Terms") govern your use of the Sparkle Home website and the purchase of any products from Sparkle Home ("we", "us", or "our"). By placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Use of the Site & Account Security

Compliance: You agree to use the Site only for lawful purposes. You are prohibited from transmitting any viruses, malicious code, or engaging in fraudulent activities.

Communication: By registering an account, you opt-in to receive email communications from us. You may unsubscribe at any time using the link provided in our emails.

Account Responsibility: You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

2. Orders, Contract Formation & Pricing

Contract Formation: Your order represents an offer to purchase. A binding contract is only formed once we dispatch your product and send you a "Dispatch Confirmation" email. The contract is concluded in New South Wales (NSW), Australia.

Right to Refuse: We reserve the right to refuse service or cancel orders at our discretion, including cases of suspected fraud or unauthorized payments.

Price Changes: Retail prices (RRP) are subject to change without notice and become effective immediately upon posting to the Site.

Freight Surcharge: If delivery to your location results in unacceptably high freight costs, we reserve the right to contact you for additional payment or cancel the order with a full refund prior to dispatch.

3. Payment & Merchant Fees

Product prices include merchant processing fees. In the event of a "Change of Mind" return, the following merchant fees are non-refundable:

• Visa / Mastercard / Apple Pay: 1%
• American Express: 1.8%
• Google Pay: 1.7%
• PayPal: 1.5%
• Afterpay: 5%
• Zip: 3%

4. Shipping & Delivery Policy

• Calculated Freight: Shipping costs are calculated based on dimensions, weight, and destination at checkout.
• Ground Floor Delivery: All standard shipping quotes cover delivery to the Ground Floor/Front Door only.
• Upper Floor Requests: Must be arranged prior to ordering and may incur additional fees.
• Multi-location Fulfillment: Items in a single order may be dispatched from different warehouses and arrive in multiple shipments.
• PO Box Restrictions: We cannot deliver to PO Boxes for furniture items.
• Right to Refuse Delivery: We reserve the right to refuse delivery to specific locations deemed high-risk or unreachable.

5. Failed Delivery, Re-delivery & Storage Fees

Re-delivery Fees: If a delivery time is confirmed and you are not home, a re-delivery fee will apply. For "Free Shipping" orders, the fee is typically 75% of the original freight cost.

Storage Fees: Orders can be held free of charge for 14 days from the "Ready for Dispatch" notice. Thereafter, a storage fee of $9.95 per week (or part thereof) applies. Orders held indefinitely may be cancelled, with storage fees deducted from any refund.

6. Risk & Damage Claims

Transfer of Risk: Risk passes to you upon delivery. We are not liable for loss, theft, or damage occurring after delivery.

48-Hour Inspection: You must inspect all items and report any damages within 48 hours of receipt.

Relocation Waiver: We reserve the right to refuse damage claims if the product has been moved from the original delivery address.

7. "Change of Mind" Returns & Exclusions

General Policy: Items may be returned within 30 days of receipt in brand-new condition with complete original packaging. A restocking fee of 15% or $10 (whichever is higher) applies. This fee is waived if you accept store credit.

Non-Returnable Items:

• Custom-made / made-to-order products
• Mattresses and bedding (for hygiene reasons)
• Clearance items
• Seasonal products
• Gift cards
• Commercial or non-household purchases
• Assembled or installed items

8. Warranty & After-sales Service

All products carry a 12-month limited warranty against manufacturing defects. The warranty does not cover normal wear and tear, misuse, environmental factors, unauthorised modifications, or commercial use. We prioritise replacement parts or partial refunds over full returns for minor faults.

9. Product Variations & Installation

Visual Variations: Minor variations in colour (due to screen settings) or natural textures (timber grain, stone patterns, handmade art) are not considered defects.

Installation Disclaimer: For wall-mounted items (mirrors, wall lights), please hire a licensed professional. Sparkle Home is not liable for damages caused by improper installation.

10. Product Reviews & Ratings

We only publish reviews from verified buyers. By submitting a review, you grant Sparkle Home an irrevocable, royalty-free, worldwide licence to use, modify, and display your content for marketing purposes. We reserve the right to remove reviews containing offensive language, spam, or competitor links.

11. Governing Law

These Terms are governed by the laws of New South Wales (NSW), Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of NSW.

For questions, contact us at hello@sparklehome.store.