Browse our collections, add items to your cart, and proceed to checkout. A binding contract is formed once we dispatch your order and send you a Dispatch Confirmation email.

We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, Afterpay, and Zip. All transactions are processed securely.

Please contact us at hello@sparklehome.store as soon as possible. Once an order has been dispatched, it cannot be cancelled.

Yes. You will receive an email confirmation immediately after placing your order, and a second email when your order is dispatched.

Shipping costs are calculated at checkout based on item dimensions, weight, and your delivery postcode.

Yes. We deliver to most Australian postcodes. We are unable to deliver to PO Boxes for furniture items due to size restrictions.

Delivery times vary by location and product. Estimated timeframes are shown at checkout. Some items may be dispatched from different warehouses and arrive in separate shipments.

Standard delivery covers ground floor / front door only. Requests for upper-floor delivery must be arranged prior to ordering and may incur additional fees.

A re-delivery fee will apply if you are not available at the confirmed delivery time. For all deliveries, this fee is typically 75% of the original freight cost.

We accept change-of-mind returns within 30 days of receipt, provided items are in brand-new condition with original packaging. A restocking fee of 15% or $10 (whichever is higher) applies - this fee is waived if you accept store credit.

The following items are non-returnable: custom/made-to-order products, mattresses and bedding, clearance items, seasonal products, gift cards, assembled items, and commercial purchases.

You must inspect all items and report any damage within 48 hours of receipt by emailing hello@sparklehome.store with photos. Claims reported after 48 hours may not be accepted.

All products come with a 12-month limited warranty covering manufacturing defects. The warranty does not cover normal wear and tear, misuse, environmental factors, or commercial use.

We prioritise providing replacement parts, repair kits, or partial refunds for minor faults before arranging full returns. Please contact us with photos and your order number.

Log in to your account at account.sparklehome.store to view your order status and tracking information.

Email us at hello@sparklehome.store. Our team is available Mon-Fri, 9am-5pm AEST.

We are an online-only retailer based in NSW, Australia. All orders are placed and fulfilled online.